– International orders: 2-3 weeks but can take longer. Please, bear in mind that your purchase is being shipped overseas, be patient and allow some time for the item to arrive. A tracking # will be provided.

When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund within 30 days of the purchase date. Any gift item shipped to you from TheGiftVault.shop may be returned for a merchandise credit that can be used on a future TheGiftVault.shop orders. Refund checks are not available for gift returns. Shipping is non-refundable.

To ensure that your package is properly delivered, and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable, we will issue a store credit for the net price of your item(s) minus the shipping charge.

If you refuse any shipments from TheGiftVault.shop, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.
If your tracking information states that your package was delivered, and you have not received it. You must address this with your postal service. TheGiftVault.shop does not hold responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.

Just a reminder that you will receive your order within 7-30 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a few days to process your order. This is just an estimate and doesn’t include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.

Order processing takes 3-5 business days before shipment, delivery times may vary depending on local customs processing times (if any). Kindly note that the order processing time is not included in the shipping timelines.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back-end charges incurred.

TheGiftVault.shop reserves the right to cancel any order, in case of order cancellation we will not charge the client’s credit card and no fees will be applied. Any order that appears suspicious or fraudulent will be canceled. All fraudulent transactions will be reported to proper authorities.